I. APPLICATION AND CARE OF CONTACT LENSES

How do I put in my contact lenses?

Step 1: Wash your hands with soap. Remember to dry your hands thoroughly to remove any soap residue.

Step 2: Remove the contact lenses from their sterile container. If you have a different prescription for your left and right eyes, memorize which lens should go on your left eye and which lens on your right eye.

Step 3: Place the Colored Lens on the tip of your index finger (right or left depending on your preference). Handle the Contact Lens carefully so as not to damage it or turn it over.. Make sure the Colored Lens is hollow-side up and not sticking to your finger.

Step 4: Lower your lower eyelid by pressing the base of your eyelashes with the middle finger of the same hand. At the same time, lift your upper eyelid with the fingers of your other hand.

Step 5: Place the contact lens on your eye and gently close your eyes. The lens will position itself correctly on your eye after a few blinks.

Step 6: Repeat the previous 5 steps for the other contact lens.

How to tell the inside from the outside of your contact lenses?

To find out if your Colored Lens is inside out, place the Contact Lens on the edge of your index finger and check whether the edges of the Lens are curved downward or not.

If they are, this means your Colored Lens is inside out.

When should I remove my Contact Lenses?

If your contact lenses start to feel uncomfortable and your eyes start to red, remove them immediately and use saline solution to soothe your eyes.. Please contact us at the following email address: auvavision@outlook.fr.

How do I clean my contact lenses?

Step 1: Wash your hands thoroughly and dry them to remove any soap residue.

Step 2: Fill your contact lens case before each use. Fill your case with multi-purpose contact lens solution.

Step 3: Clean the first lens by placing it in the palm of your hand.. Apply a few drops of multi-purpose solution (this solution is a disinfectant solution) and gently massage the colored lens back and forth with your finger on your palm to thoroughly clean the surface.

Step 4: Rinse the colored lens thoroughly with our multi-purpose solution.

Step 5: Soak your contact lenses with the multi-purpose lens solution in your contact lens case.. Carefully place your lenses in the case.

Step 6: Repeat the above steps for the other lens.. When you're finished, close the case and let your contact lenses soak in the solution.

II. DAILY USE OF CONTACT LENSES

Can I swim with my contact lenses?

Seawater or pool water may contain germs that could contaminate your contact lenses.. If you absolutely need to wear your contact lenses underwater, it is recommended that you wear a mask or diving goggles (to avoid contact with water).

Can I wear my contact lenses all day?

Yes. You can wear your contact lenses all day long, but we recommend not exceeding 8 hours per day.

If you are not used to wearing contact lenses, we recommend wearing them for a shorter period of time and increasing the duration of your contact lenses each day.. This will allow your eyes to get used to your lenses.

Can I exchange my contact lenses with a friend?

No. Contact lenses are personal products; you risk infection!

III. MY ORDER

How do I know if my order is confirmed?

Once your cart is validated and your order is placed, you will receive a confirmation email at the email address you provided.

If you haven't received your confirmation email, remember to check your spam folder.

You can also send us an email to auvavision@outlook.fr or contact us directly at 04.22.10.83.12 so we can confirm your order (please include your first and last name to make the search easier and faster).

How do I track my order?

Using your order tracking number, depending on the delivery method chosen, a parcel tracking number will be sent to you.. Thanks to this, you can track your package in real time.

What's the difference between all the delivery methods?

Several options are available to you. You can choose between express or standard delivery, in France or abroad.. Discover all the available delivery options in our Our Delivery Methods tab.

Can I cancel my order?

Once you place your order, you can no longer cancel it.

However, you can return ordered items after receipt.. We invite you to complete the withdrawal form as soon as possible.

For your request to be accepted, the contact lens box must not be torn and/or damaged, and the bottles (or blister packs) must still be sealed.

Can I change my order?

Yes, there are two possible scenarios.

1. If you have just ordered and have made a mistake with the color or prescription of your contact lenses, you can contact us directly by phone at 04.22.10.83.12 or by email at auvavision@outlook.fr (specifying your name, order number, and the change to be made).

2. You've just received your package and realized you've ordered the wrong model or prescription contact lenses. You can contact us by email at auvavision@outlook.fr (please specify your first and last name, order number, and a brief explanation of the changes required).

Our customer service team will respond within 24 hours, explaining the procedure to follow to return your order so we can replace it as quickly as possible.

For your request to be accepted, the contact lens box must not be torn and/or damaged, and the bottles (or blister packs) must still be sealed.

My order is incomplete, what should I do?

Our order pickers prepare your orders with care and attention.. If, despite receiving your package, you notice that a product is missing from your order, contact our customer service as soon as possible, providing us with your name, your order number, and the missing product.

I can't order?

Sometimes a technical issue may prevent you from placing an order.. If this problem persists after refreshing your page (and waiting a few minutes), we invite you to contact us by phone at 04.22.10.83.12 or send us an email at auvavision@outlook.fr. One of our online advisors will do what is necessary to help you.

IV. PAYMENT AND CONFIDENTIALITY

What payment methods are allowed on the site?

We accept payments by Visa and MasterCard credit cards and PayPal.

We also have the option of validating your purchase through remote sales.. To do this, you must contact us by email at auvavision@outlook.fr

What should I do if my card payment is declined?

If your card payment is declined, there may be several reasons:

- Check that your bank details are correct,

- Check that your payment method is accepted on our website,

- Check that your account has sufficient funds or that you have not exceeded your weekly limit.

If after all these checks, you still cannot complete your payment, please contact us at the following email address: auvavision@outlook.fr.

Can I share my personal information securely?

All the information you provide us is necessary to ensure that we can process your order as efficiently as possible.. Your data is secured by Oxatis, and we do not reuse your data without your consent.

We invite you to read our commitments regarding the management of personal data.

V. DELIVERY

What are the shipping methods, times, and costs for my package?

We invite you to consult our Delivery Methods section to choose the delivery method best suited to your needs.

What should I do if my order is late?

Our preparers do their best to meet delivery times (particular care is taken with express deliveries).

If you have not received your order within 7 business days, please contact us to check the status of your order at the following address: auvavision@outlook.fr (specifying your name and order number).

Please note that we use external companies to deliver your packages (DPD, DHL, Laposte, etc.). Certain cases of force majeure beyond our control may sometimes delay the receipt of your package by a few days (road accident, bad weather, demonstrations, etc.).

What are the express delivery terms?

First, deliveries are processed all day, from 8 a.m. to 2 p.m., Monday to Friday.

For Express delivery, if you require next-day delivery, you must place your order before 1 p.m.. Otherwise, the order will be processed the next morning. The same goes for Express orders over the weekend; orders are processed from 8 a.m. Monday to 2 p.m. Friday.

What happens if I'm not there to receive the package?

If you chose Lettre Max, the mailman will drop your contact lenses in your mailbox.. If you have chosen delivery with DHL or DPD, the delivery person must contact you and offer you either a new delivery (on another day) or to drop off your package at your nearest Relay Point.

VI. RETURNS AND REFUNDS

Is it possible to exchange a product?

Yes, there are two options.

1. If you have just ordered and have made a mistake with the color or prescription of your contact lenses, you can contact us directly by phone at 04.22.10.83.12 or by email at auvavision@outlook.fr (specifying your name, order number, and the change to be made).

2. You have just received your package and realized that you have made a mistake in the model or correction. You can contact us by email at auvavision@outlook.fr (specifying your name, your order number, and a brief explanation of your error and the desired changes).

Please note that contact lenses available to order (spherical lenses with correction, toric lenses, multifocal lenses, and toric multifocal lenses) are neither exchangeable nor refundable.

Our customer service team will respond to you within 24 hours, explaining the procedure to follow to return your order so that it can be replaced as quickly as possible.

To ensure that your request is Accepted, the contact lens box must not be torn and/or damaged, and the bottles (or blister packs) must still be sealed.

How do I return my package?

The product, as well as the contact lens box, must be in perfect condition.. Contact lens bottles must still be sealed.

Complete our withdrawal form within 14 days and return your order to the following address in a package or envelope:

AUVA VISION
16 chemin des chênes
Centre d'affaires les Chênes
06130 GRASSE

Have your return stamped at the post office. You have 14 business days from receipt of your package to return it.

What are the refund terms?

Once your request is accepted, the card used will be credited with the amount corresponding to the price of the returned items within 14 business days.