Legal notices & General terms and conditions
1. Legal notices
with the SIRET
of intra-communal TVA FR5379117566.
Résidence Azur Mouans, 06370 Mouans-Sartoux, France.
we will respond to you without undue delay.
16 chemin des Chênes
SAS au capital de 10 069 020 €
RCS Lille Métropole 424 761 419 00045
Code APE 2620Z
N° TVA : FR 22 424 761 419
Siège social : 2 rue Kellermann - 59100 Roubaix - France
2. General terms and conditions
All orders of one or many products present in the online shop My Color Lenses www.mycolorlenses.com suppose the consultation and the prior acceptation of the presents general terms and conditions. The validation click on the order involves a full acceptance of this present. This click has for value a digital signature.
The present general conditions have for object to define the rights and duties of the parts within the framework of the online sale of the properties proposed by the seller to the consumer.
Confirmation of order
The contractual information will be the object of a confirmation by e-mail at the address indicated by the consumer within the order form.
Proof of transaction
The computerized records kept in the My Color Lenses computer systems under reasonable security conditions are considered as proof of communications, orders and payments between the parties.
The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.
Information about products
Every effort has been made to ensure the accuracy of the information presented on www.mycolorlenses.com. However, My Color Lenses or its suppliers are not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if My Color Lenses has been aware of the possibility of such damages. The names and brands of products and manufacturers are used for identification purposes only. Photos, descriptions and prices of products are not contractual.
Duration of validity and price of offers
Our prices are valid for the day.
Conditions of delivery
The products are delivered to the address indicated by the consumer on the order form and only in the geographical areas that we serve.
All products leave our premises in perfect condition. The customer must notify the carrier (or factor) the slightest trace of shock (holes, traces of crushing etc ..) on the package, and if necessary to refuse the package. An identical new product will be returned to you at no cost.
The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued upon receipt of the package, can not be supported.
As in any shipment, it is possible to be late or the product goes astray. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and deliver a new identical package at its expense.
We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products, bad weather or strike.
Problem of delivery because the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products...) must imperatively be indicated on the delivery form in the form of "handwritten reserves", accompanied by the signature of the customer.
The consumer must confirm this anomaly by sending the carrier within two business days of the date of delivery a registered letter with acknowledgment of receipt stating the claims.
The consumer will have to send a copy of this mail to the address of the seller. Without this fact, we do not proceed to any trade.
Mistakes of delivery
The consumer must formulate with the seller, on the day of delivery or at the latest on the first working day following delivery, any claim of error of delivery and / or non-conformity of products in kind or quality with respect to indications on the order form.
Beyond this period, any claim will be rejected. The formulation of this claim to My Color Lenses can be made at Auva Vision, 16 chemin des Chêne, 06130 Grasse, France.
Any claim not made in the rules defined above and within the time limits can not be taken into account and release the seller from any responsibility towards the consumer.
In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to My Color Lenses as a whole and in its original packaging in impeccable condition at Auva Vision, 16 chemin des Chênes, 06140 Grasse, France.
To be accepted, any return must be reported and have the prior consent of Lenses, which in case of agreement will forward the package to the correct address.
Shipping charges are the responsibility of My Color Lenses, except in the event that it turns out that the product does not match the original declaration made by the consumer in the correct direction of return.
Guarantiee of products
The provisions herein can not deprive the consumer of the legal guarantee that obliges the professional seller to guarantee against all consequences of latent defects of the thing sold.
The consumer is expressly informed that My Color Lenses is not the manufacturer of the products presented in www.mycolorlenses.com and that My Color Lenses is released from all responsibility because of defective products.
Consequently, in case of damage to a person or a product by default of the product, only the responsibility of the manufacturer of it may be sought by the consumer, based on the information on the packaging of the product.
The warranty period is one year (1 year). This warranty excludes all products that have been modified or repaired by the customer or any other entity other than the service providers selected by My Color Lenses.
The guarantee can be extended according to the modalities envisaged in store and on the site in the rubric workshop.
Right of withdrawal
The right of withdrawal only applies to natural persons.
In accordance with Articles L. 120-20, the consumer has a period of 14 calendar days to return, at its expense, the products do not suit him. This period runs from the day of receipt of the order from the consumer. All returns can be reported in advance to My Color Lenses customer service. The product will have to be returned to My Color Lenses at Auva Vision's address.
The right of withdrawal only applies to natural persons.
Sensitive products (such as DVDs, CDs, Software) must not have been unsealed, so that the consumer can benefit from the right of withdrawal.
Only products returned as a whole, in their original packaging intact and intact, and in perfect condition of resale will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged. This right of withdrawal is exercised without penalty, with the exception of the expenses of sending and return. In the event of the exercise of the right of retraction, the consumer has the choice to ask for either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the return will be at the expense of the consumer.
In case of exercise of the right of withdrawal, My Color Lenses will make every effort to reimburse the consumer within thirty days.
Right of utilisation
The use of trademarks on the site is strictly prohibited.
Neither party will have failed in its contractual obligations, to the extent that their performance will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered as a case of force majeure any fact or circumstance irresistible, outside the parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts reasonably possible.
The party affected by such circumstances will notify the other within ten business days of the date on which it becomes aware.
The two parties will then approach, within three months, except impossibility due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration greater than a duration of one month, these terms and conditions may be terminated by the injured party.
Expressly, are regarded as case of force majeure or fortuitous cases, besides those which are usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunication networks or difficulties specific to external telecommunication networks to customers.
No partial validation
If one or more stipulation of the present general conditions are held for not validated or declared such according to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their reach.
The fact for one of the parties not to claim a breach by the other party to any of the obligations under these terms and conditions of sale can not be interpreted for the future as a claim the obligation in question.
These general conditions are subject to French law. This is so for the rules of funds as for the rules of form.
In case of dispute or claim, the consumer will first contact My Color Lenses to obtain an amicable solution.
Protection of personal data and privacy
All the data you give us are so that we can process your orders.
Under Law No. 78-17 of 6 January 1978 relating to computers, files and liberties, you have at My Color Lenses a right to rectify, consult, modify and delete data that you we communicated. This right can also be exercised online.
Any order placed through the www.mycolorlenses.com carries the customer's adhesion, and this without any restriction, to the general conditions of sale of the seller, My Color Lenses.
In the event of sale to a legal person, any difference relating to the sale (price, GTC, products, ...) will be subject to French law before the Commercial Court of the registered office of the My Color Lenses.